Terms of service
Last updated 11 November 2026. These terms govern your use of luciosgold.ca. By using the site, you accept them. If you disagree, please do not use the site, and call us with any question.
Agreement to these terms
By visiting or using luciosgold.ca you agree to these terms and to our privacy and cookie policies. The site is operated by Lucio's Gold, a family-owned jewellery store at 7800 Woodbine Avenue, Markham, Ontario L3R 2N7.
We may change these terms from time to time, and the date at the top shows the latest version. Your continued use after a change means you accept it.
Our privacy policy explains how we handle personal information, and our accessibility statement describes our work on making the site usable.
No online sales
This website does not sell goods and takes no payment. It describes our services, shows our work, and lets you send a message or a design. Any purchase happens in store or by arrangement with us directly, on terms we agree with you in person.
Product descriptions, photos and category pages are for information. Stock changes, and a piece shown in the gallery may not be on hand.
We do not show prices on the site. Cost depends on stone, metal, work and timing, and we discuss it with you before anything is made.
Nothing on the site is a public offer to sell at a stated price.
Designs, quotes and requests are not contracts
A design you build in the 3D ring creator, a message you send, or a quote we give is a request or an estimate, not a binding contract. A sale or commission is formed only when we both agree in person or in writing and any required deposit terms are set.
The 3D creator shows an approximation. Real stones vary in colour and proportion, and metals vary slightly in tone. The finished piece may differ in small ways from the on-screen model.
We may decline to proceed with a design, for example if it cannot be made safely or well. We will explain why, plainly and without pressure.
Quotes are valid only for the period we state when we give them, and may change if the stone or metal is not available.
Intellectual property
The text, photographs, layout, logo and 3D models on this site belong to Lucio's Gold or are used with permission. You may view and print them for personal use. You may not copy, republish or sell them without our written consent.
Designs you create are yours to describe, but the creator's code, models and artwork remain ours or our suppliers'. Sending us a design lets us use it to prepare your quote and make your piece.
If you send us a photo or sketch, you confirm you have the right to share it. Do not send material that belongs to someone else.
Trade marks and names of other companies belong to their owners.
Acceptable use
Use the site lawfully and respectfully. Do not try to disrupt it, test its security without permission, send spam through the forms, or use automated tools to harvest content. We may block access that causes harm.
Forms are for genuine enquiries from people who want to contact us about jewellery. Using them to send advertising or malicious files is not allowed.
If you find a fault or a security issue, please tell us by phone at (905) 475-1702 so we can fix it.
Accuracy of information
We take care to keep the site accurate, but it may contain errors or become out of date. Educational content, such as notes on metals and diamond grading, is general information and not professional valuation or advice.
Where we cite outside sources, such as the Gemological Institute of America or the Government of Canada, the sources remain responsible for their own content.
We link to other websites for convenience. We do not control them and are not responsible for what they say or do.
Limits on our liability
The site is provided as it is. To the fullest extent the law allows, Lucio's Gold is not liable for loss caused by using the site, errors in its content, or interruptions to it. Nothing here limits rights you hold under Ontario consumer law.
Ontario's Consumer Protection Act, 2002 gives consumers certain rights that cannot be waived by a website notice. These terms do not try to remove them.
Our responsibility for jewellery you buy or leave for repair is governed by the written terms we give you at the time, and by the law.
Governing law and contact
These terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there. Any dispute will be decided by the courts of Ontario, unless the law gives you the right to go elsewhere.
If part of these terms is found unenforceable, the rest still applies.
Questions about these terms: call (905) 475-1702 or visit 7800 Woodbine Avenue, Markham. You can also use the contact page or read our cookie policy.
Messages you send us
When you send a message, a call-back request or a design through the site, you agree that we may reply by phone or email using the details you provide. Please keep your message accurate and send only information you are happy for us to hold.
We cannot promise an instant reply, and the site is not suitable for urgent matters. For anything time-sensitive, call (905) 475-1702.
Do not send payment card numbers, banking details or identity documents through the forms. We will never ask for them that way.
How we treat the details you send is explained in our privacy policy.
Appraisals, repairs and items left with us
A jewellery appraisal from Lucio's Gold is an opinion of value for a stated purpose, such as insurance. It is not a promise of what a piece will sell for. Terms for repairs, watch work and resizing are set out in person.
Value changes with the market, the purpose and the date, so an appraisal reflects the piece on the day it is written. Another jeweller may reach a different opinion.
When you leave a watch or a piece of jewellery for repair or resizing, we describe the item and agree the work with you first. Websites cannot replace that conversation, so please call (905) 475-1702 before you bring anything in, and ask us anything you like.