LUCIO'S Gold
(905) 475-1702
Engagement RingsCustom and ready-set diamond ringsWedding BandsGold, platinum and diamond bands3D Ring CreatorDesign your ring in 3DCustom JewelleryMade to your sketchLoose DiamondsHand-picked stonesDiamond JewelleryEarrings, pendants, braceletsGold JewelleryChains, bracelets, earringsSilver and PearlSterling silver and pearlsWatchesMen’s and women’s watchesJewellery RepairResizing, prongs, chainsJewellery AppraisalWritten valuationsWatch RepairBatteries, straps, serviceService AreasAll of the GTAGalleryThe lookbookJournalGuides and adviceAboutFamily-owned, Markham

Accessibility statement

Last updated 11 November 2026. Lucio's Gold wants everyone to be able to use this website and our Markham store. This statement describes what we are doing, where we fall short, and how to ask for help.

Our commitment

We are committed to making luciosgold.ca and our store usable by people with disabilities. We aim for the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA, and we treat accessibility as ongoing work, not a finished task.

Ontario's Accessibility for Ontarians with Disabilities Act, 2005 (AODA) aims to make the province accessible by setting standards for businesses and organizations. Its Integrated Accessibility Standards Regulation, Ontario Regulation 191/11, covers information, communications and customer service.

Public website requirements in that regulation refer to WCAG 2.0 Level AA, and apply directly to larger organizations. We are a small family retailer, but we hold ourselves to the newer 2.1 level because it is the right goal.

We cannot claim full conformance today. We say so plainly, because an honest statement is more useful than a perfect-sounding one.

What we do on this website

We write in plain language, use headings in order, give images descriptions, make pages usable with a keyboard, keep colour contrast readable, and label form fields. We also test the pages and fix problems as we find them.

Headings follow a logical order so screen reader users can move through each page by section. Links have descriptive text that makes sense out of context.

Form fields have visible labels and error messages. The call-back popup can be closed with the keyboard, and it appears only once per visit.

Text can be resized in the browser, and pages adapt to phone widths. Motion is kept modest, and we respect a browser setting that asks for reduced motion.

Known limitations

Some parts of the site may not yet meet WCAG 2.1 AA. The 3D ring creator is the hardest part: a rotating on-screen model is visual, and not every control may work well with a screen reader. Photographs may have shorter descriptions than ideal.

If you cannot use the creator, call us. We can talk through settings, metals and stone shapes by phone and take the details ourselves.

The contact page may show an embedded third-party map. We do not control its accessibility. Our address and phone number are given in text so you never need the map.

We are working through these items and will update this statement as they are fixed.

In our store

Accessibility is not only about the website. If you need a particular arrangement to visit, such as step-free access, a seat, extra time, or information in another way, call (905) 475-1702 before you come and we will do what we can.

We are a small shop, and we would rather be asked than guess wrong. Tell us what helps, and we will adjust, with no fuss.

We will also talk through any part of the service by phone if that is easier for you, including design, repair and watch questions.

Contact us about accessibility

The best way to tell us about a barrier is by phone: call (905) 475-1702 and say what went wrong and on which page. We will listen, try to fix it, and offer another way to get the information or service you wanted.

You can also write through our contact page, though a phone call lets us help straight away.

We aim to acknowledge feedback promptly. We cannot promise a fix date for every issue, but we will tell you what we plan to do.

Standards and limits of this statement

This statement reflects our own review, not an independent audit. Standards change, and so does the site. We will review it regularly and update the date at the top whenever we make real changes.

WCAG 2.1 is published by the World Wide Web Consortium. Level AA includes requirements for contrast, text resizing, keyboard operation and clear labelling.

Related policies: our privacy policy and terms of service.

How we check and improve

We review pages by tabbing through them with the keyboard, zooming the text, checking colour contrast, and reading them with a screen reader where we can. We fix what we find and recheck after each change to the site.

Automated tools catch only some problems, so we rely on hands-on checks too. A tool can tell you an image has a description; only a person can tell you whether it is a good one.

When we add a page or a feature, we test it before it goes live. Older pages are revisited as time allows.

We welcome corrections from visitors, because people who use assistive technology every day notice things we miss.

Other ways to get what you need

If any part of the site does not work for you, we will give you the information another way. We can describe a ring over the phone, read out details, or arrange a visit at a time that suits you. Call (905) 475-1702.

You do not need to explain a disability or give a reason. Tell us what format helps, such as a phone call, a longer conversation, or a message in plain text, and we will try to meet it.

Our gallery uses photographs, and we are improving the descriptions. Meanwhile, we can describe any piece in words if you call.

Please be patient with a small family business. We are learning, and we want to get this right for everyone who walks in or logs on.